Instructions for Receiving & Opening Secure Mail

The user should receive a secure email that will look like the below:

- To continue to the message, select the ‘Click Here’ link on the message.

- The user should be prompted to create an account if one does not already exist for their email.

- If an account was already created for this email and they’ve forgotten the password, please select ‘Forgot Password’ to answer their security question.

• If the account is locked out after attempting the security question, please contact us at itsupport@sau.edu to have the password reset. Please provide the email account that the account is linked to, the URL or a screenshot of the error message, and any other identifiable information to confirm ownership of the account.

- Once in, the user should be able to access the message and any attached document.