Disconnected Apple Devices - Turning Off Private WiFi Address on iOS, iPadOS, and MacOS

Occasionally, Apple operating system updates can change how your device identifies itself on wireless networks. If your iPhone, iPad, Mac, or other Apple device was previously connected to the SAU Student Wi‑Fi network and suddenly cannot connect, you may need to adjust your Private Wi‑Fi Address setting.

iPhone, iPad, iPod touch, and Apple Vision Pro

1. Open Settings > Wi‑Fi.
2. Tap the ⓘ (Info) button next to SAU Student Wi‑Fi.
3. Locate Private Wi‑Fi Address.
4. Select Off.
   • On older versions of iOS/iPadOS, simply turn Private Wi‑Fi Address Off.
5. Disconnect from the network and reconnect.

Note: Newer Apple devices may display options for Off, Fixed, or Rotating. For the SAU Student Wi‑Fi network, select Off if you experience connection issues. [support.apple.com], [support.apple.com]

Mac Computers

1. Click the Apple Menu () and select System Settings.
2. Choose Wi‑Fi from the left sidebar.
3. Click Details (or More Info) next to SAU Student Wi‑Fi.
4. Locate Private Wi‑Fi Address.
5. Select Off from the drop-down menu.
6. Disconnect from the network and reconnect.

Note: On newer versions of macOS, the available options may be Off, Fixed, or Rotating. If you're unable to connect to SAU Student Wi‑Fi, select Off. [support.apple.com], [support.apple.com]

Still Having Trouble?

If your device doesn't connect after changing these settings, you can reach out to the IT Helpdesk via email at ITsupport@sau.edu, by calling 563-333-6368, or by stopping down to the Helpdesk located in the lower level of the library. Our hours are Monday to Friday, 8:00-4:30.